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BPO Quality
 
Process Flow
 

Process approach in developing, implementing and improving the effectiveness of its Quality Management System in order to meet consistent customer satisfaction. Velan ensures ongoing control over its various product realization stages.

Right from understanding customer requirements and their expectation till delivering the final output, we take utmost care to evaluate the information relating to customer perceptions and to derive a comprehensive model to determine and review the requirements related to product.

 
 
Promise
Quality
Confidentiality
Focus
Security
Cost Effectiveness
 
Voice Based Process
Customer Support
Technical Help Desk
TeleMarketing
Lead Generation
Appointment Setting
Internet Marketing
Survey
Provisioning
 
Non Voice Based Process
Back Office Operations
Cheque Processing
Claim Processing
Email Technical Support