telecom

Customer Interface Management Processes

• Multi channel customer interaction capabilities

Customer Relationship Management Sub-processes

• Customer acquisition and cross-sell and up-sell
• Customer care and technical support helpdesk
• Billing and collections dispute management
• Customer retention & loyalty program management

Telecom Enterprise Back Office Processes

• Back office F&A operations management
• Procurement and supply chain operations outsourcing
• HR outsourcing

internet service provider

Customer Interface Management Processes

• Multi channel customer interaction capabilities

Customer Relationship Management Sub-processes

• Customer acquisition and cross-sell and up-sell
• Customer care and technical support helpdesk
• Billing and collections dispute management
• Customer retention & loyalty program management

health care

• Queries related to benefits, eligibility and claims from providers, hospitals and members
• Follow up with providers

mortgage

• Origination
• Documentation
• Servicing
• Secondary marketing
• Collections
• Payments and settlements
• Customer service

credit card processing

• Product development
• Sales & marketing
• Account management
• Servicing
• Back office
• Settlements
• Financial reporting

insurance processing

• Pre-registration
• Insurance verification
• Charge, capture and entry
• Claims submission
• Payer, individual follow-up
• Denial and appeal management
• Payment posting
• Management reporting

debts cashing

• Early stage collection
• Mid stage collection
• Late stage collection
• Early fraud identification
• Inbound\outbound collection services

travel and liesure

• Up selling travel packages
• Customer assistance support