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Services |
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Training |
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Quality |
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BPO In INDIA |
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Generic Training:
- Orientation
- Voice and accent (Phonetics)
- Soft Skills
- Effective Listening
- Customer relationship Management
- Service oriented Selling
- Work Effectiveness
- Behavior styles
- Managing Stress
- Call centre position Interdependencies
- Ten commandments of a Customer service Representative
Process Training:
- History of and around the Product/Service
- Current Market Trends and Scenario
- Information on Competitors
- Product Knowledge
- Product specific selling techniques
- Process specific cultural Training
- Process specific Laws and regulations
- uality and compliance
- Role playing sessions
- Coaching
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| Quality |
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| Confidentiality |
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| Focus |
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| Security |
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| Cost Effectiveness |
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| Customer Support |
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| Technical Help Desk |
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| TeleMarketing |
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| Lead Generation |
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| Appointment Setting |
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| Internet Marketing |
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| Survey |
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| Provisioning |
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| Back Office Operations |
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| Cheque Processing |
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| Claim Processing |
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| Email Technical Support |
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